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About Us

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WE ARE

LRP Captivators private limited is an organization created with vision to “Service before self” and motto to provide best in class service experience to our customers and partners.

Leadership

Our founder and Managing Director Lokesh kirar comes with over 12
years of corporate experience, with expertise in setting up and running L2, L3 and L4 centers. He has exposure of handling core factory operations for Nokia, Spice, Xolo and Lava. Before founding LRP.

Captivators Private limited , he was heading Repair factory operation, Manufacturing assembly plant & SMT Plant Repair Operations for handset manufacturer Lava International with capacity to repair over 15 lac phones per month.On-site PCBA recovery for SMT plant Highly skilled manpower in place for troubleshooting and soldering process. Engineers are well trained to use the testing equipment such as CRO, spectrum analyzer, signal generator, etc.

Our Vision

To become the benchmark company for customer service industry by providing Quality and customized service experience to our customers & Partners through continuous improvement driven by the technology, teamwork and creativity.

Our Mission

Fast speedy delivery within customer requirement tat, Always customer first , combining technology & expertise and be a trusted business partner .

Service partners

Security check & Professional Housekeeping

Periodic  visits by  senior supervisors from security Agency to audit and track guards performance 56 CCTV cameras covering inside and outside of the premises Biometric access control enabled doors for authorized entry only Biometric attendance to allow & track authorized entry

Material movement in front of security personnel

Frisking Each individual before entry and during Exit

Separate Ladies guard for Security

Separate Ladies guard for Security

56 CCTV cameras covering inside and outside of the premises

Capacity & Capability – Production 

ESD compliance as per ANSI/ESD S20.20-2014

Our Repair Factory having the Capacity of  250 Engineers in One Shift

We can repair 5000 units in each shift which means can be Repair 15000 units par day in as par current capacity

We Having Capacity to Repair 3.90 Lakh units par month

We have all Engineers well Qualified ITI & Diploma in Electronics

We have supervision of well experience more than 10 years in same industry

Dedicated supervisor for repair to ensure productivity,TAT and quality

Dedicated technical support officer to ensure On-job training of engineers and correct repair approach in- turn improving the repair cost.

Double shift working with roster for day and night, eliminating overlapping as in case of three shift operations.

Tracking of factory operations every hour

PA system is used for announcement for hourly targets vs. achievement, to appreciate performers, technical updates and other related information.

Shopfloor  – Production 

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Quality Control

Quality Control 

Separate line/ team /Separate area for Quality Control to ensure that maker and checker model in work

Dedicated supervisor for Quality Check and Control team

Three levels of Quality check is performed to ensure defect free service:

1.Self QC by repair engineer based on checklist Quality check by quality engineer, stage is known as IQC

2.Quality check by third party quality engineer wherein   externally hired quality agency performs the random

3.check to ensure that outgoing unit is in good condition and gives feedback for internal process improvement,stage is know as OQC.

Critical and repeated faults are kept under observation for 48 hours.

Fully Equipped workstations

Digitally temperature controlled hot air blower of Hakko and hot air gun both machines are in place to address component specific qualitative soldering.Digitally operated power supply, multi meter, IR tester in place.Chemicals such as Iso propyl, flux and solder paste are procured from renowned brand INDIUM.

ESD safe bins for storage of PCBA, Handsets and spare parts

Tool kit for each individual in place ensuring time saving and hassle free operations

Spare part management with proper ESD 

Spare issuance is based on work orders created in CRM.

For each good spare issued, defective spare return is mandatory thus ensuring 100% accountability

Material master is maintained for each spare with identification of spare storage in specific location to ease the process of finding the required part in minimal time.

Stock reconciliation cycle

Monthly: for 100% Inventory check

Weekly: for consumable material

Daily:

  1. Good spares issued vs. defective receipt
  2. Defective material issued for repair vs. repaired 3. material received post quality check.
  3. Work in progress material inside the repair area.

Surprise check: by Factory head

  1. Specimizers to keep BGA spares in temperature control mechanism

Inbound & Outbound 

Inbound and Outbound both the area is totally separated which is eliminating the any risk of material mismatch

Material Quantity Verification During Incoming From Brand and dispatch to brand in performed under CCTV in front of security guard

Storage for defective material and good material is maintained in separate locations.

Storage for Incoming material and Outgoing material is maintained at separate locations.

Insurance cover for entire material under storage at premise and during transition from premise.

Training function

Training Room

Training need identification is based on Performance variance reduction amongst engineers

We have 4 training Rooms which we can trained 50 Employees in one time Feedback from Quality team

Skill Matrix for each employee ensuring up-scaling of individuals

New projects/ products Training given by experienced technical officers only who are trained by RF head or trainer .

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Always Available For You

We at LRP Captivators strive in our Customer Service and use this recipe for our formula to success and make it our top priority to cater for all our Customer needs. We are just one phone call away with our Free Pickup and delivery policy. We are able to provide you with the best possible service

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Unbeatable Price

We assure you the repair cost of your device will be very competitive. You will get the best market price for any part replacement of your device. Our warranty starts from 3 Months to Lifetime. We’ll provide you with a detailed quote and make the repairs quickly and affordably.

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Express Service

We know how important a mobile phone is in our day to day life, and for this LRP provides same day service. We have a pool of expert technicians and with our combined experience of five years, we are able to fix many mobile related issues and repair within same day.

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